Had a car accident that wasn’t your fault? Have you been left without a car? Don't panic, we can help!*

Did you know that if you have a comprehensive insurance policy and you’ve been involved in a road traffic accident that wasn’t your fault, you are fully entitled to receive a hire car at no cost to you! We’ve partnered up with our friends at Vision Vehicle Solutions who will be able to help you with:

  • Fast mobility by providing a like-for-like replacement vehicle
  • Vehicle recovery, storage and repairs.

The objective of Vision is to deliver a suitable like-for-like vehicle, including prestige vehicles, sports cars and soft-tops for summer, to your home or place of work at a time that’s convenience to you. Vision do not take any payment from you as they recover all of their costs from the at-fault driver's insurance company.

A replacement vehicle ensures you remain mobile while your car is repaired and can be used for up to seven days after vision receive a settlement cheque if your car is written off.

Vision’s ability to waive your policy excess and arrange repairs at an approved repairer are all part of the service to you. 

Vision’s experienced claims management advisors can be contacted Monday-Friday from 08:00 until 18:30, and Saturday’s between 09:00 and 14:00 and will support you in the minutes, hours and days following a collision. They have the expertise to handle your replacement vehicle needs, guiding you though the process and keeping you updated at all times.

If you need to claim for a replacement vehicle, call Vision Vehicle Solutions today on 0800 08 555 08 quoting “Lancaster Insurance” or visit for more information.

*Receipt of a temporary vehicle is subject to terms, conditions and acceptance criteria. 

Lancaster Insurance Services is a trading name of Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales number 02982445.  Registered office Markerstudy House, 45 Westerham Road, Sevenoaks, Kent TN13 2QB. Insurance Factory Limited is part of the Markerstudy Group of Companies. Terms and Conditions

Lancaster Insurance Services, established in 1984, specialises in arranging classic car insurance as well as other general insurance products. Our services are available to residents of the United Kingdom (including Northern Ireland), the Channel Islands and The Isle of Man.